- To claim an exchange, The Shoppies needs to be notified within 48 hours.
- The Shoppies will only exchange products if the product was physically broken, wrong size, or wrong color.
- If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets our stated conditions above. You are responsible for any costs associated with returning the item to us.
- If you request a size change or product change, the customer will be responsible for delivery charges. The courier replacement facility is available in limited areas of Lahore only. Other cities customers have to send via courier themselves.
- Note: No return/exchange will be possible for items on SALE/Packs/Clearance except only if they are defective in any way.
If you change your mind about the products you have purchased from us, we will refund 80% of the purchase price or exchange those products. Items must be returned within 7days of purchase with the original receipt or other proof of purchase.
- The Shoppies will only accept returns fain case the product is unworn, unwashed, and unused. If the product being returned is in an inadequate condition, The Shoppies reserves the right not to accept the return.
- The Shoppies accepts returns only if the product is sent back to us within seven days of being delivered.
- The return should be backed with valid reasons. The Shoppies will only accept returns if the product delivered to you was defected, physically damaged, incomplete, or incorrect.
- The product should be returned to The Shoppies in the original form in which it was delivered.
- Customized products can only be exchanged-not returned.
FAULTY ITEMS OR Wrong order RETURNS
If an item is a faulty, wrongly described, or different size shown then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.
If you have further queries about returns, you can contact us at +923369264264 or email us at firstname.lastname@example.org.
Privacy and Confidentiality
We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
You can visit the site and browse without having to provide personal details. During your visit to the site, you remain anonymous and at no time can we identify you unless you have an account on the site and log on with your user name and password.
1. Data that we collect
We may collect various pieces of information if you seek to place an order for a product with us on the site.
We collect, store, and process your data for processing your purchase on the site and any possible later claims, and to provide you with our services. We may collect personal information including, but not limited to, your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details.
We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website and which you request. Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions with payments you make; audit the downloading of data from our website; improve the layout and content of the pages of our website and customize them for users; identify visitors on our site; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes. Subject to obtaining your consent we may contact you by email with details of other products and services. If you prefer not to receive any marketing communications from us, you can opt-out at any time.
We may pass your name and address on to a third party to make delivery of the product to you (for example, to our courier or supplier). You must only submit to us the Site information which is accurate and not misleading, and you must keep it up to date and inform us of changes.
Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the site. Here you can view the details of your orders that have been completed, those which are open and those who are short to be dispatched and administer your address details, bank details ( for refund purposes), and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for the misuse of passwords unless this misuse is our fault.
Other uses of your Personal Information
We may use your personal information for opinion and market research. Your details are anonymous and will only be used for statistical purposes. You can choose to opt-out of this at any time. Any answers to surveys or opinion polls we may ask you to complete will not be forwarded on to third parties. Disclosing your email address is only necessary if you would like to take part in competitions. We save the answers to our surveys separately from your email address.
We may also send you other information about us, the site, our other websites, our products, sales promotions, our newsletters, anything relating to other companies in our group, or our business partners. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please click the ‘unsubscribe’ link in any email that we send to you. Within seven working days (days which are neither (i) a Sunday, nor (ii) a public holiday anywhere in Pakistan) of receipt of your instruction, we will cease to send you information as requested. If your instruction is unclear, we will contact you for clarification.
We may further anonymize data about users of the site generally and use it for various purposes, including ascertaining the general location of the users and usage of certain aspects of the site or a link contained in an email to those registered to receive them and supplying that anonymized data to third parties such as publishers. However, anonymized data will not be capable of identifying you personally.
For any competition, we use the data to notify the winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.
Third Parties and Links
We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the site, we collect your personal details on a secure server. We use firewalls on our servers. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.
4. Your rights
If you are concerned about your data, you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. At any stage, you also have the right to ask us to stop using your personal data for direct marketing purposes.